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Customercareforonlineretailers

Do you not recognise a charge on your bank statement?
We can help to resolve your query.

Get Help

PROVIDING SUPPORT FOR TOP RETAILERS

Common Problems

How can we help you today?

I dont recognise a transaction

Unrecognised transaction can be confusing and frustrating. We can help you identify the transaction and resolve your query.

Product did not arrive

If you have not received the product you ordered, we can help you track the delivery and resolve the issue.

I was charged twice

If you have been charged twice for the same product, we can help you identify the duplicate charge and prompt the merchant to refund.

I want to cancel my subscription

We can help you cancel your subscription and prevent future charges from the merchant, ensuring a smooth and hassle-free experience.

I want to cancel my order

If you want to cancel your order, we can help you contact the merchant and request a refund, ensuring a seamless and stress-free process.

I want a refund

If you are unsatisfied with a product or service and want a refund, we can help you contact the merchant and request a refund.

Customercareforonlineretailers

PROVIDING SUPPORT FOR TOP RETAILERS

Common Problems

How can we help you today?

I dont recognise a transaction

Product did not arrive

I was charged twice

I want to cancel my subscription

I want to cancel my order

I want a refund

FAQ

Frequently asked questions

Still have questions? Email us at support@ecomguard.co

Customercareforonlineretailers

PROVIDING SUPPORT FOR TOP RETAILERS

Common Problems

How can we help you today?

I dont recognise a transaction

Product did not arrive

I was charged twice

I want to cancel my subscription

I want to cancel my order

I want a refund

FAQ

Frequently asked questions

What is EcomGuard?

Why did I get billed?

How do I get a refund?

How do I cancel my subscription?

How do I contact support?

Still have questions? Email us at support@ecomguard.co